Cancellation and refund policy
This policy explains how to cancel a service and when money is refunded. If your proposal includes a different term that is more favourable to you, the proposal applies. Akantos Technology is the trade name of Wagner Farias, an independent professional (sole individual), based in Rio de Janeiro, RJ, Brazil.
1. Right of withdrawal
If you hire us as a consumer in Brazil, you can withdraw within 7 days of accepting the proposal, without giving any reason, and receive a full refund (Brazilian Consumer Code, art. 49).
If you are a consumer in the European Union, the withdrawal period is 14 days from acceptance. If you expressly ask us to start work within that period and then withdraw, you pay only for the part of the service already provided; once the service has been fully provided at your request, the right of withdrawal ends.
In other countries, any additional rights that your local consumer law guarantees also apply. Business clients follow the rules below.
2. How to request it
Write to contato@akantos.com.br or message us on WhatsApp with your company name and proposal number. We confirm receipt within 2 business days and refund within 10 business days of confirmation, using the original payment method.
3. One-time projects
After the withdrawal period, you may cancel at any time. You pay only for the stages completed or in progress on the date of your request, and we refund what was paid for stages not yet started.
4. Monthly plans
Monthly plans can be cancelled with 30 days' notice, subject to any minimum term stated in the proposal. There is no fee outside that minimum term. A month already started is charged in full, with no pro-rata refund, except within the withdrawal period.
5. Training and workshops
- Cancelled 7 or more days in advance: full refund.
- 2 to 6 days before: 50% refund, or free rescheduling.
- Less than 48 hours before: one free rescheduling within 60 days.
- If we have to cancel, you choose between rescheduling and a full refund.
These rules do not reduce your statutory right of withdrawal.
6. Third-party costs
Amounts already paid to third parties on your behalf and with your authorisation, such as WhatsApp Business messaging fees charged by Meta, software licences or travel, are not refunded after the withdrawal period, because we cannot recover them.
7. Service issues
If a deliverable does not match what was agreed in the proposal, let us know in writing. We first fix it at no cost; if it cannot be fixed, we refund the amount corresponding to that deliverable. This does not affect your other statutory rights.